Contact Us - Expert Gun Buying Support
Licensed dealers ready to assist with your firearm selling questions, technical support, and professional guidance. Contact our licensed dealers for fast, knowledgeable assistance with your gun sale. Selling a firearm can feel confusing and overwhelming. We are committed to helping you sell with confidence. If you have questions, our team is available by text, email, or phone. Reach out in the way that is most convenient for you.
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Address
Reno, Nevada
7:00am – 7:00pm PST
Open daily excluding holidays
7:00am – 7:00pm EST
Open daily excluding holidays
Frequently Asked Questions
Who pays for shipping and transfer fees?
We cover all shipping costs and federal transfer fees. Selling with us is completely free to you.
Can I call about getting a quote for my firearm?
Yes, our firearm experts can provide preliminary quotes over the phone based on make, model, and condition details you provide. However, for the most accurate valuation, we recommend submitting photos via email or our online form. Phone consultations are perfect for general questions about the selling process, but final offers require physical inspection of your firearm.
Do you provide customer support outside business hours?
Email support is available 7 days a week with responses typically within 2-4 hours during business days. For urgent matters outside business hours, email remains your best option. Phone and live chat support are available Monday through Friday during posted hours. We don't offer 24/7 phone support, but our email team monitors inquiries regularly.
How do I send photos of my gun for identification?
Email clear, high-resolution photos to [email protected] showing your firearm from multiple angles, including manufacturer markings, serial numbers, and overall condition. Include your contact information and any known details about the gun. Our gun identification experts will respond with identification and a competitive cash offer. You can also use our online contact form which allows photo uploads.
What if I'm not satisfied with your customer service?
Customer satisfaction is our top priority. If you're not satisfied with the service you received, please contact our management team directly at [email protected] with "Manager Review" in the subject line. We take all feedback seriously and will work to resolve any issues promptly. As a licensed gun dealer, we maintain high professional standards and accountability.
Can I visit your facility in person?
Our facilities are licensed FFL operations primarily designed for processing and inspection rather than walk-in retail. For security and operational reasons, we handle most transactions through our online and shipping process. If you need to visit for a specific reason, please call ahead to schedule an appointment. Most customer needs can be handled efficiently through our remote contact methods.
How do I track my shipment or payment status?
Once you ship your firearm using our prepaid label, we'll provide tracking information and status updates via email. For payment status inquiries, contact us with your transaction details. Our team can provide real-time updates on your gun sale status, inspection progress, and payment processing. We maintain transparent communication throughout the entire process.
What information do I need when contacting customer support?
When contacting support, provide your full name, email address, phone number, and details about your inquiry. For existing transactions, include any reference numbers or tracking information. For gun identification requests, describe the firearm in detail including make, model, markings, and condition. The more specific information you provide, the better we can assist you.
Is it legal to sell my firearm online?
Yes. We are a licensed firearm dealer authorized by the ATF, and every transfer follows federal regulations. This protects you from liability and ensures a secure, legal sale.
How does the process work from start to finish?
Request a free quote, accept the offer, print the prepaid shipping label, and send to our FFL. After inspection and verification, we issue payment immediately through your preferred method.
When will I get paid?
Once your firearm arrives and passes verification, we send payment immediately via check, ACH, or digital payment, based on your choice.
How do you determine what my firearm is worth?
Our experts consider make, model, finish, condition, rarity, and market demand to provide a transparent fair market valuation with no obligation to sell.
What types of firearms do you buy?
We purchase many categories including handguns, rifles, and shotguns. Provide details and photos for the most accurate quote. Items restricted by law or missing a legible serial number are not eligible.
What if I change my mind or disagree with the final offer?
You are never obligated to sell. If the inspected condition differs from the quote, we will reconfirm the offer. If you decline, we will return the firearm at no cost.
How do you ensure safety and privacy?
We use secure shipping, professional handling, and discreet communication. We also support firearm safety education through programs like ProjectChildSafe.com
What's the fastest way to get help with my gun sale?
For immediate assistance, use our live chat feature during business hours or call our phone support line. For detailed questions requiring photos or documentation, email is most effective. Our expert customer service team responds to emails within 2-4 hours and can provide comprehensive guidance on the firearm selling process.
